Effective Date: 1 April 2023[01/05/2023]

• Introduction

Thank you for shopping at Zealios International. We are committed to providing you with a seamless and reliable shipping and delivery experience. This Shipping and Delivery Policy outlines the terms and conditions related to shipping, delivery, and tracking of products purchased through our e-commerce website.

• Shipping Methods

We offer the following shipping methods:

1. Standard Shipping: Our standard shipping option ensures that your order is delivered within the estimated time frame specified during the checkout process. The exact delivery time may vary based on your location and the shipping carrier’s service.

• Shipping Costs
• Enjoy free shipping on all orders, no minimum purchase is required.

• Order Processing Time

Upon receiving your order, we will process it as quickly as possible. The order processing time may vary depending on the availability of the product, stock levels, and any customization or personalization requirements. We strive to process orders within 2-5 business days from the date of purchase.

• Shipment Tracking

Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can use the tracking number to monitor the progress of your package on the shipping carrier’s website or through our website’s order tracking feature.

• Delivery Time

The delivery time will depend on the shipping method selected and the destination. Please note that unforeseen circumstances, such as weather conditions or logistical delays, may impact the delivery schedule. We will make every effort to ensure timely delivery, but we cannot guarantee specific delivery dates.

• Incorrect Address and Undeliverable Packages

It is your responsibility to provide accurate and complete shipping information during the checkout process. If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange for reshipment. Additional shipping charges may apply for the reshipment.

• Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate a claim and resolve the issue. Please note that the resolution process may take some time, and we appreciate your patience and cooperation.

• Contact Us

If you have any questions or need further assistance regarding shipping and delivery, please contact our customer support team at zealiosinternational@gmail.com or the contact us page. We are here to help and provide you with the necessary support and information.